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Anecdote From the Beauty Counter Part II

THE FOLLOWING IS A TRUE STORY. THE NAMES AND IDENTIFYING DETAILS HAVE BEEN CHANGED TO PROTECT THE PRIVACY OF INDIVIDUALS.

 

My name is Lauren and I am a makeup artists working in a lovely department store for one of the top makeup brands.

The following happened on Saturday 22 July 2017.

Customer: Hi, can you tell me about your foundation.

Me: Of course madam, what would you like to know?

Customer is looking at me like I asked her to take her top off

Customer: Well, can you tell me what colour I am.

Me: We always do our best to colour match by testing it on customer’s face, so if you have time now, I would be happy to do it for you.

Customer: No, I don’t want to take my makeup off.

It’s worth saying that the amount of foundation the customer had on her face was impressive and not in a good way.

Me: Perhaps, one day, when you are less busy you could come back with no makeup on and we could do it then? I would be happy to make an appointment for you.

Customer: No, I am not gonna buy it anyway.

Me: Well thank you for stopping by.

Customer picking up a random bottle of foundation

Customer: Is this your most popular darker foundation?

Me : No madam, we don’t have the most popular darker foundation. Each individual customer is matched to the shade/tone of the foundation that is closest to their skin tone.

Customer: But is this too dark for me?

Me: It is difficult for me to tell as it is in the bottle. The best thing would be if we could test it on your skin.

Customer: Whatever. I don’t want to be served by you.

Me: …

 

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Written by issidora

issidora

Award winning makeup artist and a skincare expert. Co-founder of Nina's Hair Parlour. Compulsory truth teller, history buff & a science groupie. Founder & Editor-In-Chief @ Skin Odyssey.

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